Shipping Information

At Elizabeth Rowley Boutique, we aim to deliver your order quickly and safely — with no extra fees.

Processing Time

Orders are processed within 1–3 business days (most weekday orders within 24 hours). Weekend orders may take a little longer.

Delivery Time

Shipping typically takes 4–9 business days after processing, depending on your location and carrier.

Shipping Costs

Free shipping on all orders. No minimum, no hidden fees.

Tracking

You’ll receive a tracking number by email once your order ships.

Delays or Missing Orders

If your order hasn’t arrived within a week after the expected timeframe, email us at info@elizabethrowley.com with your order number.

Order Changes or Cancellation

Contact us within 12 hours of placing your order. Changes can’t be guaranteed once shipping starts.

Returns

Return eligible items within 30 days of delivery.

How to Start a Return

Email info@elizabethrowley.com with your order number, the item(s), and the reason. Returns must be approved before you send anything back.

Return Conditions

Items must be unused, unworn, and in original packaging.

A tracking code is required for all returns.

Underwear, lingerie, and swimwear are not returnable.

Unapproved returns may be declined.

Refunds

Once received and approved, refunds are issued to the original payment method within 30 days.

Return Shipping Costs

Return shipping is the customer’s responsibility. We recommend tracked shipping.

Return Address

Mr. Wu

Shenzhen KuaiKua Technology Co., Ltd.

Room B104, Kaicheng High-Tech Park

No. 11 Jiali Road, Dalang Street

Longhua District

Shenzhen, Guangdong Province 518109

China

Tel: +86 13005665307